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Tell us what you want built.

Or what is already broken. Both are a reasonable way to start, and the second one is more common than people expect.

One or two sentences about who uses it and what they're trying to get done.
A half-built app, a spreadsheet, a competitor you like. All useful, none required.
A real date is more useful than "soon", even if the real date is "no idea".
Not to spend it, but to tell you honestly whether this fits inside it.

This sends straight to us and we'll reply to the address you give. Prefer to write it your own way? Email inquiry@westlightworks.com directly.

Something is down
4 hours

Any day, including weekends and holidays. If we already host it, we probably know before you write.

Everything else
1 business day

Monday to Friday, US Central, excluding US federal holidays.

If the answer is that you do not need us, we will say so. It costs nothing to tell somebody their problem is a spreadsheet formula, and it is a faster way to be worth calling later.